FAQs

BPRocs FAQs
Frequently Asked Questions

General

How much does BPRocs cost?
There is no cost to Bullock Professional lab customers.

Do I need a program CD and how do I keep BPRocs up to date?
BPRocs installs easily from the internet. Each time the software is launched it will automatically update with the latest features.

Does BPRocs eliminate filling out paperwork when placing lab orders?
Yes. Since your order is completed online, no further paperwork will be needed.

How is my order sent?
After reviewing your order, you can send it via the internet, save and send it later, or save it to a CD and drop into one of our prepaid mailers to the lab.

How will I know that you received my BPRocs order?
After your order and images are received and parsed into Bullock Professional darkrooms, an email will automatically be sent back. The email will have the lab's Order ID# and a summary of what was ordered. If you do not receive an email within 2 hours from completion of the upload, please call Customer Service 1.888.Bullock. (To avoid duplicate orders, do not resend until you have spoken with Customer Service.)

Can I change my order after it's been sent?
It's important to review your order before sending as a request to make changes may be too late. As your order is received it will automatically be entered into production systems and the photographic paper will begin exposing.

What do I need to do to begin using BPRocs?
Contact Bullock Professional and request startup info. Our Customer Service will contact you to insure the BPRocs is properly installed on your computer(s) and go over features and workflow.

Tips

IMPORTANT- Backup your BPRocs Designer Templates!
To avoid accidental loss of the many templates you've created in BPRocs' Designer, it's important to periodically copy and paste the file called 'templates.xml.enc' to another safe backup location (local or external hard drive).

This important templates.xml.enc file can be found in the following location:

When uploading orders, I'm having some problems with Internet Connection Interruption especially on large 1000 mb orders. Any tip?
BPRocs is very intuitive when it comes to uploading. If for some reason there's an interruption of your internet service during the send process, it will automatically wait 5 minutes and attempt to reconnect and take up where it left off. It will do this up to 5 times. Please check your BPRocs send Settings as instructed below:

How to verify your 'Send Settings' in BPRocs:

1. Click on 'Open & Save'
2. Select 'Show Queued/Previous Orders'
3. Click 'Settings'
4. Verify that the 'Number of times to retry' is set to 5
5. Verify that the 'Minutes between retry attempts' is set to 5
6. Click 'OK'

Troubleshooting

BPRocs erratic shutdown / windows & buttons, etc. not working normally
The BPRocs program uses the universally accepted Java software usually already loaded on your computer. Over time, more than one version of Java may have been downloaded or Java has been corrupted. We recommend removing all current Java versions and downloading the recommended version to prevent erratic operation. (It may also free up some space on your computers.)

How to remove all Java and then reinstall the recommended version of Java:

1. Click on your Windows 'Start' button
2. Click on 'Control Panel' then 'Add Remove Programs'
3. Scroll down to the 'J's' and remove each Java program that begin with the word 'Java' or 'J2SE'
4. Restart computer (always a good idea before installing any software.)
5. Download the latest recommended Java for Windows XP-Click Here ( for Windows Vista - Click Here)
6. Select the 'Save' option and place the download in your 'My Documents' folder (note the name of this file)
7. After the program finished downloading, navigate to this file in your 'My Documents' folder.
8. Click on this Java file to install.
9. Once Java is installed, go to www.BPRocs.com, scroll down to the black bar and click on the word 'Smart'.
     This will re-initialize your BPRocs using the new version of Java just installed.
10. To reinstall the BPRocs shortcut on your desktop, see the instructions below.

How to remove and reinstall BPRocs
- Click on 'Start'
- Click on 'Run'
- For Windows XP users (Java 1.5 update 6) type in javaws.exe (then press 'OK')
   (For Windows Vista users [Java 1.6 update 1 or newer], type in javaws -viewer - then press 'OK')
- Right click on the 'B' icon for Bullock Professional, choose 'Delete'. Close Java.
- Go to the www.BPRocs.com website, scroll down to the black bar, & click on the word 'Smart' to reinstall BPRocs.

Please call or email Customer Service if you need further assistance. (customerservice@bprocs.com or 1.888.Bullock )

I accidentally deleted the BPRocs icon on my desktop, how can I reinstall it?
- Click on 'Start'
- Click on 'Run'
- For Windows XP users (Java 1.5 update 6) type in javaws.exe (then press 'OK')
   (For Windows Vista users [Java 1.6 update 1 or newer], type in javaws -viewer - then press 'OK')
- Right click on the 'B' icon for Bullock Professional, choose 'Install Shortcuts'
- Close Java.

I've lost the 'Designer' templates window and can't find it
This can occur if you had a window off to the side and change your screen resolution which moved it off the visible are of your screen. To reset your BPRocs windows, remove the .BullockPro.properties file which is located in the .BullockPro folder under the user for the computer. Then go to www.BPRocs.com and click on the word 'Smart' to relaunch BPRocs from our website.

Preferences boxes missing &/or graphics not showing correctly in BPRocs
BPRocs uses the standard WinXP program and icon themes which may have been altered. Go to Control Panel/Appearance and Themes/Change Computer's Theme/Themes tab - change theme from 'custom' back to the standard WinXP theme.

BPRocs is slow creating (not sending) an order with several hundred images & locks up from time to time
This could be a Java issue on Vista computers with large amounts of RAM (2GB+). We have a special launch site which will double the amount of memory used by the Java application that operates BPRocs.
1.) Open the Java Control Panel by clicking on: START/CONTROL PANEL
2.) Double Click the most recent version of Java
3.) On the General tab, under Temporary Internet Files click on View to view the applications using Java
4.) Right Click on the BPRocs application and click Delete
5.) Click on this link: www.softworksroes.com/ROES/labs/BullockPro/launchRAM.jnlp

Note: If you'd like to confirm that you are now using the 1GB+ Java launch version open the Java Control Panel again
(see steps 1-2 above)
1.) Click on Advanced tab. Click on the +Java Console to expand. Click on Show Console then Apply/OK
2.) Launch your BPRocs (that was installed from the link above) and the Java Console will open as BPRocs launches.
3.) This will show the console as BPRocs is launching. The last line should look something like this:
               "Startup complete, memory used/free/total/max [MB]: 32/19/51/1016, on 1 cores."
        (The max value is what you're looking for - if it's in the 500's you're not getting the 1GB version.)

I am seeing some images in BPRocs turn dark, red, or not appearing at all when trying to put them into a product - what causes this?
Different cameras and their image extraction software will occasionally embed a non-RGB colorspace (like CMYK or proprietary ones) or add EXIF header data. In these cases, while the thumbnails appear fine, Java is unable to render the full image into a product - they will appear darkened, hued, or not render at all.

This issue has occurred since the release of Java 1.5, so removing all Java versions and reinstalling BPRocs will prompt to install the final Java 1.4 version. Java 1.4 did not have any issues handling the non-standard colorspace and renders the image fine upon placement into a product. Converting these images to standard sRGB in Photoshop and/or removing the EXIF header data will allow the image to be rendered in a product.

What are some other reasons the BPRocs won’t start or may not transmit to the lab?
There could be other rare reasons why BPRocs may not start up, or in some cases not transmit to the lab. If you have cleaned up and installed Java (see above) and things still aren't running smoothly, go through these steps in order and always end with cleaning out Temporary Internet Files:

1) Windows XP Service Pack 2 – Settings of the new Windows Firewall can prevent the client from launching or creating an FTP connection. Try turning the firewall off or set it to prompt for exceptions such as FTP.

2) Various Anti-Virus Applications – We have found that the home use versions of the Norton Internet Security/Antivirus and McAfee Security applications can prevent the client from starting. Try disabling these temporarily if the client will not start and turning them back on after successfully starting and installing shortcuts. To do this, open Control Panel and Administrative Tools and go into Services. Find the Norton or McAfee security services (proxy agent, firewall, network monitor, etc.), right-click on them and select Stop.

3) Internet Explorer (IE) Security Settings – If set to high may block the ActiveX calls made during the BPRocs launch. Try resetting Internet Explorer’s security levels (found in IE under Tools – Internet Options – Security tab) to default.

4) Internet Explorer Pop-Up Blocker – This is a new option that installs with Windows XP SP2. Try turning this off in Internet Explorer under Tools – Pop-up Blocker.

5) Clear out your Internet Explorer cache – This can be done in IE under Tools – Internet Options. On the first tab, General, look in the center section marked Temporary Internet Files and select Delete Files. Click OK at the confirmation window, wait for the mouse pointer to return to normal from the hourglass, and try the client launch again.

6) If you have run BPRocs before on the system and it is suddenly failing with an Invocation Exception error, after clearing out Temporary Internet Files in the steps above, remove the BPRocs application from Java Web Start to ensure a fresh download and install. Select Start - Run, type javaws.exe and press Enter. When the Java Web Application Viewer opens, find the BPRocs/Bullock Professional application and highlight it. In Java 1.4, select Application and Remove. In Java 1.5, click the button at the bottom to Remove Selected Application. This will remove BPRocs from your system along with any desktop shortcuts and call Bullock Professional (1.888.Bullock) to get reinstallation instructions.

7) Last but not least, we have had two customers whose DSL Modem (from Alltel) was internally blocking outgoing uploads and images. They called Alltel and explained they were unable to upload from the computer. Alltel remotely re-configured their DSL modem's internal firewall settings and BPRocs immediately began sending normally.

Simple, Streamlined, Smart